RETURNS & REFUND INFORMATION
We hope you’re happy with your Stonewashed items. If you aren’t, we are able to accept returns from anywhere in the UK, however, the customer will be responsible for the cost of postage.
Purchases are subject to our standard 30 day returns policy. Any items returned must be in original condition with tags.
Please let us know by email: firstname.lastname@example.org that you wish to return the item and your reason why. Include your order number in your parcel. We will email you the return address. Postage will be payable by the customer. From the date of postage, UK Customers should expect a refund within 14 days.
If you require an exchange, we would ask that that you re-order the item you need and send the unwanted item back to us for a full refund. Return postage is payable by the customer.
DELIVERY AND RETURNS LEGAL STATEMENT
Please Read Carefully: Under the United Kingdom's Consumer Contracts Regulations you have the right to cancel your order. To do so you must inform us in writing within 14 days from the day after receipt of your order to our Customer Services Department, either by post or email.
Returning any item within 30 days will also be taken as notice of cancellation of your order (or part of your order).
Please quote your order number on all correspondence.
Goods are provided to you on approval and legal title to the goods will not pass to you until the 14 days post-delivery period has expired. On receipt of the goods, Stonewashed will give you a full refund of the amount paid or an exchange/credit as required.
The contract in respect of sale of goods between Stonewashed and you requires that you return the goods to Stonewashed on cancellation. This does not affect your statutory rights.